Terms of sale

These terms apply to every order placed with Smoke Ocean by phone, email or on smokeocean.com. By opening an account or placing an order, you agree to them.

Who can buy

Smoke Ocean sells wholesale only. To open an account and order, you must:

• run a business that is licensed to sell tobacco and/or vaping products in your province;
• be 18 or older, or the legal age in your province if that is higher;
• give us accurate business details and a copy of your business licence.

We review every application and may approve or decline it. We may close an account if the details are wrong, the licence lapses, or these terms are broken.

Prices and tax

All prices are in Canadian dollars and are wholesale prices for approved accounts. Prices do not include GST, PST or HST, which are added at checkout where they apply.

Prices and products can change without notice. The price you pay is the price shown when you place your order.

Orders

There is no minimum order. Placing an order is an offer to buy. We confirm it by email, and we may refuse or cancel an order — for example if a product is out of stock, a price was shown in error, or we cannot confirm your account. If we cancel an order you have already paid for, we refund you in full.

Payment

We accept Interac e-Transfer, credit and debit cards, and — for approved accounts — payment by invoice.

• e-Transfer orders are held until payment arrives.
• Invoices are due within 30 days of the invoice date.

We may hold or cancel orders on accounts with overdue invoices.

Delivery

We ship anywhere in Canada.

• Orders of $1,000 or more ship free.
• Orders under $1,000 have a $20 delivery charge.
• Most orders arrive in 3–4 business days. Delivery times are estimates, not guarantees.

Please check every delivery when it arrives. If anything is damaged, missing or wrong, tell us within 2 days of delivery at support@smokeocean.com or 888 949 6599, with photos where possible.

Returns and faulty products

Returns and faulty products are handled under our Returns & refunds policy.

Following the law

You are responsible for selling the products you buy from us legally, including:

• federal and provincial rules on tobacco and vaping products, including excise stamping where it applies;
• never selling to anyone under the legal age;
• any display, labelling or advertising rules in your province.

We may refuse to sell certain products to certain provinces where the law requires it.

Our responsibility

We are responsible for supplying the products you order as described. We are not responsible for indirect losses such as lost profits or lost sales. Where the law allows, our total responsibility for any order is limited to the amount you paid for that order.

Which law applies

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. The terms in place when you place an order apply to that order.

Contact us

Smoke Ocean · 12 Blackfoot Road Unit 6, Sherwood Park, AB T8A 4P4
888 949 6599 · support@smokeocean.com · Monday to Friday, 9 am–5 pm MT